kiriya believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or emotional harm. Our responsible gaming framework gives every Bangladesh player the tools, information, and support they need to stay in control.
kiriya provides a range of practical tools that put you in charge of your gambling activity at all times. These features are available to every registered player directly through the platform.
Set a daily, weekly, or monthly deposit cap in BDT to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing one requires a 48-hour cooling-off period to protect you from impulsive decisions.
Define how long you are allowed to play in a single session. When your time limit is reached, kiriya will display a clear notification reminding you that your session has ended. This tool helps prevent extended play periods that can lead to chasing losses.
If you need a short break from gambling, kiriya's time-out feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place any bets. The feature is reversible once the chosen period expires.
For players who feel they need a longer or permanent break, kiriya offers self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully suspended and you will not receive any promotional communications. Contact kiriya support to activate self-exclusion immediately.
Set a maximum loss threshold per day, week, or month. Once you have reached your chosen loss limit within the specified period, kiriya will prevent further wagers until the period resets. This tool is especially useful for players who want a hard financial ceiling on their gaming activity.
kiriya provides full access to your transaction history, session logs, and betting records at any time through your account dashboard. A reality check notification can be enabled to remind you of how long you have been playing and your net session result at regular intervals of your choosing.
All responsible gaming tools on kiriya are accessible directly through your player account. You do not need to contact support to set deposit limits, session timers, or loss limits — these can be configured from within your account settings panel at any time.
After logging into your kiriya account, navigate to the Account Settings section and select "Responsible Gaming". From there, choose the type of limit you wish to apply — daily, weekly, or monthly — and enter the maximum BDT amount. Confirm your selection. The limit takes effect immediately and will be enforced across all deposit methods including bKash, Nagad, Rocket, and Upay.
A time-out suspends your account for a defined period, ranging from 24 hours to 6 weeks. To activate, go to Account Settings → Responsible Gaming → Time-Out, and select your preferred duration. The suspension begins immediately upon confirmation. During this period, any scheduled marketing emails will also be paused.
Self-exclusion is a stronger measure intended for players who feel their gambling has become a problem. To self-exclude, contact the kiriya support team directly via live chat or email at [email protected]. Our team will activate the exclusion within minutes of your request. Self-exclusion periods of 6 months or longer cannot be reversed before the chosen period expires.
Immediate Help: If you need your account suspended right now and cannot reach us via live chat, send an email to [email protected] with the subject line "URGENT: Self-Exclusion Request". We treat all such requests as the highest priority and will action them as fast as possible.
Access your account via the kiriya Login page. All responsible gaming tools are located under Account Settings → Responsible Gaming.
Select from deposit limits, loss limits, session time limits, reality check notifications, or time-out. Each tool has its own configuration panel with clear instructions.
Most protective tools (limit reductions, time-outs, self-exclusion) take effect immediately after you confirm. Limit increases have a 48-hour delay built in as a safeguard.
For self-exclusion, permanent account closure, or any situation you cannot resolve through account settings, our 24/7 support team is available via live chat or email at [email protected].
If you answer "yes" to two or more of the following questions, we strongly encourage you to use kiriya's self-exclusion tool or contact our support team.
Have you ever gambled with money that was meant for essential expenses such as rent, food, or utility bills?
Have you tried to cut back on your gambling but found it difficult or impossible to do so?
Have you ever felt the need to bet with increasing amounts of money to get the same level of excitement?
Has gambling ever caused significant conflict in your personal relationships or workplace?
Have you ever felt depressed, guilty, or ashamed after a gambling session?
Do you find yourself returning to gambling soon after losing, trying to recover your losses?
Understanding the distinction between recreational gambling and harmful behaviour is the first step toward staying in control. kiriya encourages every player to reflect on where they sit on this spectrum.
At kiriya, responsible gaming is not a legal checkbox — it is a core part of how we operate. We understand that online gambling, like any form of entertainment involving money, carries a risk of harm for a minority of players. Our job is to make sure that every kiriya player has the information, tools, and support they need to keep gambling fun and under control.
kiriya serves the Bangladesh market exclusively, and we are acutely aware of the social and financial pressures that Bangladeshi players may face. Whether you are betting on a BPL cricket match, spinning the reels on a slots game, or playing at one of our live casino tables, the principles of responsible gaming apply equally across all products on the platform.
kiriya operates a strict 18+ policy with zero tolerance for underage gambling. During registration, every player must confirm that they are 18 years of age or older. kiriya reserves the right to request official identity documents — such as a National Identity Card, passport, or birth certificate — to verify a player's age at any stage. Players who cannot provide satisfactory proof of age will have their accounts suspended and any outstanding balance held pending verification. We strongly encourage parents and guardians to make use of internet filtering tools to restrict access to gambling websites for minors in their household.
One of the most practical things you can do as a kiriya player is to treat your gambling budget the same way you treat any other discretionary expense. Before you start a gaming session, decide in advance the maximum amount you are willing to spend — and stick to it. Use kiriya's deposit limit and loss limit features to enforce this budget automatically so that the decision does not need to be made in the heat of the moment.
Never gamble with money that is earmarked for essential expenses. This includes rent, food, utility bills, school fees, medical costs, or any money held in your bKash, Nagad, or Rocket wallet for day-to-day living. kiriya's platform is designed for entertainment — not as a way to generate income or solve financial problems.
kiriya encourages all players to be mindful of the emotional state in which they are gambling. Gambling while stressed, depressed, under the influence of alcohol, or in a state of emotional upset significantly increases the risk of making poor decisions and spending more than intended. If you find yourself turning to gambling as a coping mechanism for stress or personal problems, please take a break and consider speaking to someone you trust or a professional counsellor.
Our 24/7 support team is not only here for technical issues. If you reach out to us because you are concerned about your gambling, we will take that conversation seriously, help you activate the appropriate protective tools, and point you toward further resources.
If you feel that gambling has become a problem for you or someone you know, help is available. kiriya's support team is reachable 24 hours a day, 7 days a week via live chat on the platform or by email at [email protected]. We can immediately activate account restrictions, time-outs, or self-exclusion at your request — no waiting period, no questions asked.
If you are in crisis or experiencing severe emotional distress related to gambling losses, please reach out to a trusted family member, a local counsellor, or a mental health professional in your area immediately. kiriya's support team can suspend your account instantly if you need us to remove access to the platform while you seek help.
Remember: Responsible gaming starts with you. kiriya provides the tools and the support — but the most powerful thing you can do is recognise early when gambling is no longer fun and take action before it becomes a problem. There is no shame in asking for help, setting stricter limits, or choosing to stop. kiriya will always respect and support those decisions.
Ready to enjoy cricket betting, slots, and live casino on your own terms? Set your limits, know your boundaries, and play for fun.